Privacy Policy

1. Who We Are

Alwaha HR Human Resources Consultancy ("Alwaha HR", "we", "us") is a licensed recruitment agency based in Dubai, UAE. We act as the data controller for personal information collected through our website at alwaha-recruitment.ae and through our recruitment activities.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have regarding your data.

2. Data We Collect

From job candidates

• Full name, date of birth, nationality, and passport/ID details
• Contact information — phone number, email address, current location
• Work history, qualifications, certifications, and skills
• Medical fitness records (where required for visa processing)
• Photograph (where required by the employer or immigration authority)

From employers

• Company name, trade licence number, and registered address
• Contact person name, job title, phone number, and email address
• Job requirements, salary ranges, and accommodation details

From website visitors

• Contact form submissions (name, message, phone/email)
• Technical data — IP address, browser type, pages visited, and session duration (via cookies — see our Cookie Policy)

3. How We Use Your Data

We use personal data only for the purposes it was collected for:

• Recruitment matching — evaluating candidates against employer requirements and facilitating introductions
• Visa & documentation processing — submitting required data to UAE government authorities and source-country embassies
• Communication — responding to enquiries, sending placement updates, and coordinating logistics
• Legal compliance — meeting obligations under UAE Labour Law, MOHRE regulations, and applicable data protection rules
• Website improvement — analysing aggregated, anonymised usage data to improve site performance

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent — when you voluntarily submit your CV or contact form
• Contractual necessity — to perform the recruitment service agreed between us and an employer
• Legal obligation — to comply with UAE labour, immigration, and data protection law
• Legitimate interests — for website analytics and fraud prevention, balanced against your privacy rights

5. Sharing Your Data

We never sell your personal data. We share it only in the following limited circumstances:

• Prospective employers — candidate CVs and profiles are shared only with employers whose vacancy matches your profile, and only with your knowledge
• Government authorities — UAE MOHRE, General Directorate of Residency and Foreigners' Affairs (GDRFA), and source-country immigration bodies, where legally required for visa and work permit processing
• Medical service providers — accredited clinics for pre-employment medical fitness testing, as required by UAE regulations
• Service providers — trusted third parties who process data on our behalf (e.g. cloud storage, email services) under strict data processing agreements

6. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Active candidates — for the duration of the recruitment engagement plus 2 years, unless you request earlier deletion
• Placed workers — for 5 years after placement to meet UAE statutory requirements
• Employer records — for 5 years after the end of the business relationship
• Website contact enquiries — for 12 months after the enquiry is resolved

After these periods, data is securely deleted or anonymised.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include access controls, encrypted storage, and restricted staff access on a need-to-know basis.

In the event of a personal data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by applicable law.

8. Your Rights

You have the following rights regarding your personal data held by Alwaha HR:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Deletion — request erasure of your data where it is no longer needed or where consent is withdrawn, subject to legal retention requirements
• Restriction — request that we limit how we process your data in certain circumstances
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at the details in Section 12. We will respond within 30 days.

9. International Data Transfers

Because Alwaha HR sources workers from Uganda, Ghana, Nepal, and other countries, personal data is necessarily transferred internationally — to source-country partner agencies, embassies, and medical centres. All such transfers are made:

• Only to parties that are necessary for completing the recruitment and visa process
• Under contractual safeguards or with your explicit consent where required

10. Children's Privacy

Our services are directed at adults of legal working age (18 and over). We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

11. Policy Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions, data requests, or complaints, please contact us: